For Zeon DocuCom PDF Serial Standalone Products
LICENSEES are automatically entitled to receive any new update or upgrade versions of the licensed Zeon DocuCom PDF product that are released within 30 days of the purchase date. Product updates are provided free to LICENSEE, but NOT upgrades.
All licenses are valid with no expiration date. However, new upgrade versions may only be obtained during the established maintenance period. Technical support is also limited to the maintenance period.
An additional and optional maintenance service for volume orders is offered for further protection and warranty on free upgrade and support. It covers all free updates, upgrades and technical support during the maintenance timeframe selected, starting from the purchase date.
Zeon’s definition of “UPGRADE” means a major version number change, such as: v6.5 to v7.0; “UPDATE” means a minor version number changes, such as: v7.0 to v7.5.
BENEFITS OF MAINTENANCE SERVICE:
The maintenance service entitles LICENSEE to the following:
Conditions WITHOUT Maintenance
Those without Maintenance are subject to the following conditions:
COST FOR Maintenance:
The maintenance service fee has options for one, two or three years. Please see the price list on the Zeon website for details. Product upgrades are usually announced once per year.
COST FOR WITHOUT Maintenance:
If the LICENSEE does not purchase maintenance service for the initial order and needs an upgrade, they are required to pay the full upgrade fee, which is usually more expensive.
COST OF Maintenance FOR ADDED COPIES:
All copies purchased/added in the future to a license still within the maintenance period will have the pro-rated maintenance cost for the new copies added automatically.
RENEWAL Of Maintenance
“Annual” maintenance service cannot be renewed for an “Extended” service except when included with purchase of upgraded product. If the maintenance service period has expired, the product Serial Number on hand will be no longer be good for any upgraded versions of the software. High priority technical support will revert back to standard priority.
The maintenance service does not include programming support or support that is not related to a product fault. For additional engineering support outside of the regular maintenance service, a separate charge based on effort will be applied. Please contact firstname.lastname@example.org for quotes in this case.
IF HELP NEEDED
If LICENSEE encounter problems with DocuCom PDF products, the following process will be necessary: